Frequently asked questions
What we get asked most about the saliva kit, uploading a file you already have, and the whole genome.
The saliva kit
What do I need to take the test?
Just your saliva. The kit arrives at your door with everything you need and the instructions. No needles, and no fasting required.
How long until I get my results?
Between 3 and 4 weeks from when we receive your sample. We email you at every step.
Who can see my data?
Only you. We don't ask for personal data when you register the kit, so not even we can link a sample to a person.
I've already taken a test with another company. Does it work?
Yes. You can upload your file from 23andMe, MyHeritage, AncestryDNA, or FamilyTreeDNA and access our reports without testing again.
Do I have to pay for a subscription?
Not to access your reports. The subscription gives you access to updates and features like GeneAI; the first three months are free, and after that it costs €25 a year.
Is this a medical diagnosis?
No. Results are for research and educational purposes, and they don't replace consultation with a healthcare professional. We calculate your predisposition from published genetic association studies (GWAS), so you can explore your genetic code with context.
Is there a discount to buy the DNA test?
We've set the most competitive prices to allow as many people as possible to access their DNA.
Plus, when you buy multiple units you'll get a significant discount.
But hey, if you don't tell anyone, here's a 5% discount just for you:
FAQS5
Plus, when you buy multiple units you'll get a significant discount.
But hey, if you don't tell anyone, here's a 5% discount just for you:
FAQS5
Uploading a file you already have
How do I download my raw file?
Each company calls it something different (“raw data”, “DNA data export”, “download your DNA”), but they all offer it: it's in your account on their website, under downloads or raw data.
How long do my results take?
Less than 24 hours with the free plan. With Premium you get a priority queue.
What if my file isn't compatible?
We'll tell you right away, before you pay anything.
Can I upload someone else's DNA?
Only with their explicit consent. You're responsible for the files you upload.
Is it the same as taking the test with you?
The reports are the same. The difference is the file's coverage: our kit analyzes more than 700,000 markers, and some third-party files cover fewer variants, so there may be results we can't calculate.
The whole genome (WGS)
What sample does the whole genome need?
A blood sample, not saliva: that's what makes it possible to sequence the entire genome with the quality needed. The at-home kit, on the other hand, works with saliva.
How long does the whole genome take?
Between 5 and 8 weeks from when we receive your sample. That's longer than the saliva kit because the entire genome is sequenced, not a selection of markers.
Is it worth it compared to the saliva kit?
It depends on what you're looking for. The kit analyzes more than 700,000 markers and covers the same areas; the whole genome reads your entire sequence, so it can be re-analyzed whenever science describes something new, without taking another sample.
Maximum privacy and security
Your data is anonymous, and only you have access to it
We don't offer relative matching, in keeping with our principle of total sample anonymity.
Read the privacy policy-
We don't sell or share your data
We will never share or sell your data. When the chance to contribute to a scientific study comes up, we ask for your voluntary consent, and you can say no.
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European servers
Your data is processed on European Google Cloud infrastructure, under GDPR.
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Your data is always yours
You can download your data and delete all our records at any time, no explanation needed.
