Frequent questions

One of our values is honesty and transparency. If this page does not answer your questions, we encourage you to contact us

Frequent questions

We solve your doubts

Do not! At ADNTRO we want to democratize access to DNA. We take care of the complicated part and give you the results in a simple and explained way so that everyone can enjoy their results. You can always delve into the detailed sections that we put next to the results.

We look at what makes you different, to be precise we look at the most common known variations among humans called SNPs (single nucleotide polymorphisms). A SNP is a genetic marker, that is, a position in your DNA associated with certain phenotypes; We analyzed 750,000 of these genetic markers.

At ADNTRO we use the Illumina “GSA array” chip, which is a collection of microscopic DNA dots attached to a solid surface. Scientists use DNA microarrays to measure the expression levels of large numbers of genes simultaneously.

See chip detail

It is sent to the lab, which is located in Denmark and paid for in advance with our home kit. DNA is extracted from your sample and then genotyped using a technology called microarrays.

The quality of our RAW data is accurate to 99% of the correct genotypes; when in doubt, an "NC" appears in your data, which means "do not call" if the genotype did not pass the predefined precision threshold.

Additionally, our algorithms compare your sample to a public database known as 1000 Genome Project, which is currently used as a reference in microarray design. This comparison allows us to provide you with a relative result of your reference population (for example, the European population) and determine your predisposition to certain traits in relative terms.

 

Genetic predisposition or genetic susceptibility is the genetic mass capable of influencing the phenotype of a person, population or species. The phenotype is known as the environment-dependent genotype (DNA) expression. It is the visible manifestation of the genotype and refers to any characteristic or trait of a person; implies morphology, physiology, behavior, biochemical properties, etc.

Therefore, genetic predisposition is the increase or decrease in the probability of disease, behavior, etc. according to genetics. Through SNPs and following a multiplicative mathematical model with exceptions such as haplotypes, it is possible to calculate the risk that a particular person could have in the development of a disease, using frequency and allelic frequencies.

 

Of course! The saliva sample is 0% invasive and does not pose any risk to your health or the baby's. It is totally safe and also the test result will not be affected by your baby's genetics.

You will receive your kit in 2-3 business days inside EU. Outside the European Union, shipments may vary depending on the country, Normally 4-7 business days. Shipping and processing may vary due to high volume.

If you choose the EXPRESS, with an additional cost, once your sample is sent, it should arrive between 5-7 business days to the lab. In case of selecting the option STANDARD these terms are increased to 3-4 weeks. In the event that the return is not included, the terms will depend on the shipping method selected on your own.

We expect the results to be ready in 15 days after receiving your sample in our lab.

The privacy of your sample is absolute. Our purpose is to help you to discover your genetics and personalize your well-being. Below, you will find a summary of the most relevant information at the privacy level. However, when activating the sample, we recommend you to entirely read the legal informed consent:

  • We do not sell your data to anyone. Your genetic data belongs only to you and it is kept private and stored in EU servers.
  • The only link between your sample and you will be an email that you need to register the sample in order to access to your results.
  • The DNA sample would be destroyed right after it is analysed in the laboratory.
  • We use aggregate data from all the samples along with public databases such as 1000G to improve your results in assessing Risk Scores (genetic predisposition). We do not share your data with other users unless you ask for it.

 

If you have further questions, please do not hesitate to contact us. We are here to be your partner in this genetic journey with an approach that has never been taken before.

Yes, you can buy the kit with your email to make a gift, without any problem.

The person who receives the gift and takes the sample will have to do the activation with their own email, which is independent of the purchase email.

To send the sample to the laboratory, if you choose the standard shipment, will only have to leave it at any post office or in a mailbox. If you select Premium shipping, the person would have to leave it at a UPS access point and, as long as the country of purchase is the same from which the sample is going to be shipped, there is no problem.

Annual Plan-Automatic renewal for €9.90 per year: When you join this plan, you will be extended one year on top of your current subscription and will be charged when the first year ends. (This will have to be done individually for each of your samples if you have more than one in the same account).

Example: If you received your results in July 2021 and subscribe to the plan in May 2022, before the end of your first year, your access is extended until July 2023 and you will not be charged for the subscription until July 2022. The following year, in July 2023 you will be automatically charged for the subscription unless you cancel early.

Annual Plan-No renewal for €14.90 per year: When you join this plan, you will be extended one year on top of your current subscription and will be charged at that time. Every year you will have to do the same process. (This will have to be done individually for each of your samples if you have more than one in the same account).

Example: If you received your results in July 2021 and subscribe to the plan in May 2022, before the end of your first year, your access is extended until July 2023 and you will be charged for the subscription in May 2022.

Lifetime €49.90: If you join this plan, your access will be extended for life and for all samples that are included in the same profile at the time of subscription and will be charged at that time. *If you add a sample later it will not be included in the offer.

Example: If you received your results in July 2021 and subscribe to the plan in May 2022, before the end of your first year, your access is extended forever and you will be charged for the subscription in May 2022.

In that case, we encourage you to contact us (hello@adntro.com or the chat in the lower right corner), read our blog, watch our explanatory videos, and we will be happy to help you solve all your doubts 😉