Check the Legal notice about ADNTRO | ADNTRO

Conditions and legal notice

Identification and Ownership

The following is the identification data of the owner.


The purpose of the website Common crawl en Marketing of DNA genetic tests through a saliva sample.

Terms of use

The use of the website grants you the condition of User, and implies the complete acceptance of all the clauses and conditions of use included in the pages:

If you are not satisfied with each and every one of these clauses and conditions, you will refrain from using this website.

Access to this website does not imply, in any way, the beginning of a commercial relationship with ADNTRO GENETICS SL.

Through this website, the Owner provides you with access to and use of various content that the Owner or his collaborators have published through the Internet.

For this purpose, you undertake and undertake NOT to use any of the contents of the website for illegal purposes or effects, prohibited in this Legal Notice or by current legislation, harmful to the rights and interests of third parties, or that in any way may damage, disable, overload, deteriorate or prevent the normal use of content, computer equipment or documents, files and all kinds of content stored on any computer equipment owned or contracted by ADNTRO GENETICS SL, other users or any user of Internet.

Security measures

The personal data that you provide to the Owner may be stored in automated databases or not, whose ownership corresponds exclusively to ADNTRO GENETICS SL, which assumes all technical, organizational and security measures that guarantee the confidentiality, integrity and quality of the information contained therein in accordance with the provisions of current data protection regulations.

However, you must be aware that the security measures of computer systems on the Internet are not entirely reliable and that, therefore, the Owner cannot guarantee the absence of viruses or other elements that may cause alterations in computer systems (software and hardware) of the User or in their electronic documents and files contained therein, although the Owner puts all the necessary means and takes the appropriate security measures to avoid the presence of these harmful elements.

Processing of Personal Data

You can consult all the information related to the processing of personal data that the Owner collects on the page of Privacy Policy.


The Owner has obtained the information, multimedia content and materials included in the website from sources that it considers reliable, but, although it has taken all reasonable measures to ensure that the information contained is correct, the Owner does not guarantee that it is accurate. , complete or updated. ADNTRO GENETICS SL expressly declines any responsibility for errors or omissions in the information contained in the pages of this website.

It is prohibited to transmit or send through the website any illegal or illicit content, computer viruses, or messages that, in general, affect or violate the rights of the Owner or third parties.

The contents of They are for informational purposes only and under no circumstances should they be used or considered as an offer to sell, a request for a purchase offer or a recommendation to carry out any other operation, unless expressly indicated.

ADNTRO GENETICS SL reserves the right to modify, suspend, cancel or restrict the content of, the links or the information obtained through the website, without the need for prior notice.

ADNTRO GENETICS SL is not responsible for any damages that may arise from the use of the information on the website.

Cookies policy

In the page Cookies policy You can consult all the information regarding the policy of collection and treatment of cookies.

Links to other websites

The Owner may provide you with access to third-party websites through links with the sole purpose of informing you about the existence of other sources of information on the Internet in which you can expand the information offered on the website.

These links to other websites do not suppose in any case a suggestion or recommendation for you to visit the destination web pages, which are beyond the control of the Owner, so ADNTRO GENETICS SL is not responsible for the content of the linked websites or for the result you get by following the links.

Likewise, ADNTRO GENETICS SL is not responsible for the links located on the linked websites to which it provides you access.

The establishment of the link does not imply in any case the existence of relations between ADNTRO GENETICS SL and the owner of the site where the link is established, nor the acceptance or approval by the Owner of its contents or services.

If you access an external website from a link you find in you should read the privacy policy of the other website, which may be different from that of this website.

Intellectual and industrial property

All rights reserved.

All access to this website is subject to the following conditions: the reproduction, permanent storage and dissemination of the contents or any other use that has a public or commercial purpose is expressly prohibited without the express prior written consent of ADNTRO GENETICS SL.

Limitation of liability

ADNTRO GENETICS SL declines any responsibility in the event of interruptions or a malfunction of the Services or content offered on the Internet, whatever their cause. Likewise, the Owner is not responsible for network outages, business losses as a result of such drops, temporary power outages or any other type of indirect damage that may be caused by causes beyond the control of the Owner.

Before making decisions and / or actions based on the information included on the website, the Owner recommends that you check and contrast the information received with other sources.

Cancellation and refund policy

1. Cancellations and refunds

If you decide to cancel the DNA test kit order before our laboratory receives the DNA sample, you are entitled to a refund. To cancel and request your refund, you will need to contact us through the contact details listed in the "Contact Us" section below. The refund will include the cost of the DNA test kit, but not shipping costs., nor customs fees or import taxes. All returns will be refunded to the original credit card with which the purchase was made and at the exchange rate on the day of the return if not bought in Euros. Please allow us a reasonable amount of time to refund your account.

We will not issue refunds for DNA test kits that are already being processed in our lab or those that have already been processed. Once the DNA sample has been sent to our laboratory and registered, no part of the total cost of the DNA test kit will be reimbursed.

Be aware that scientific procedures can sometimes be delayed for a variety of reasons. The time of the tests can vary depending on the volume of work of the laboratory and the quality of the biological sample. Therefore, the expected date of the results is a mere forecast, and not a guarantee of delivery.

2. New DNA test after a processing failure in the laboratory

The laboratory may not be able to process the sample, and the laboratory process may lead to errors. If the analysis of your DNA sample fails, we will send you a new DNA test kit at no additional cost so that you can provide us with a new DNA sample. The DNA test kit will be sent to the address you provided at the time of purchase. Even in the case of processes that meet our high standards, a small, unknown fraction of the data generated during the laboratory process ("Laboratory Errors") may be uninterpretable or incorrect. Since this possibility is known in advance, users are not entitled to refunds if these laboratory errors occur.

RAW file upload- Raw data uploads are processed using the same algorithms as for our Illumina GSA matrix based kits. If you upload a file from another company, you accept the risk of our interpretation. NO REFUNDS will be possible for basic charges. If you decide to pay for the full package and are not satisfied with the results, you can request a refund for the difference between the full and the basic option, and your account will be deleted.